Shipping Policy

Last updated: 30 August 2026

Weekly dispatch schedule

We prepare and hand over orders to PostNL in one shipment batch per week. Depending on when you place your order, it may therefore take up to 7 calendar days before your parcel is dispatched.

We do not offer same-day or next-day dispatch. If you need an order by a particular date, please contact us before ordering. We cannot guarantee delivery by a specific date unless we have expressly confirmed this with you in writing.

Shipping destinations and methods

We ship from Belgium using PostNL. The available shipping methods and destinations are displayed during checkout after you enter your delivery address.

We currently ship only to countries for which a shipping option is available at checkout. If no shipping option appears for your address, we are unfortunately unable to accept the order for delivery to that destination.

Shipping costs

Shipping costs are calculated and displayed at checkout before payment. The amount may depend on the destination, parcel size, weight, and selected delivery method.

Any customs duties, import taxes, or other charges imposed outside the European Union are the customer’s responsibility unless stated otherwise during checkout.

Tracking

When tracking is available, you will receive a shipping confirmation containing your PostNL Track & Trace information after your parcel has been prepared and registered with PostNL.

Please note that receiving tracking information does not necessarily mean that PostNL has already scanned or physically received the parcel. Tracking may take some time to update after the weekly handover.

Delivery times

Any delivery estimate shown at checkout or provided by PostNL begins after the parcel has been handed over to the carrier. It does not include our processing time of up to 7 calendar days.

Delivery estimates are not guaranteed. Delays can occur because of weekends, public holidays, peak periods, weather, customs procedures, incorrect address information, or circumstances outside our reasonable control.

Unless another delivery period has been expressly agreed, orders will be delivered within the period required by applicable consumer law.

Address information

Customers are responsible for providing a complete and accurate delivery address. Please contact us at orders@gnome.band as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been placed. If a parcel is returned because the address was incorrect, incomplete, or inaccessible, we may ask you to pay the cost of reshipping it.

Delayed, lost, or damaged parcels

If your tracking has not updated for an unusual length of time, or if your parcel appears lost or arrives damaged, contact us at orders@gnome.band with your order number.

Please report visible damage as soon as reasonably possible and include photographs of the parcel, packaging, shipping label, and damaged products where available. We will investigate the issue with PostNL and provide the remedy required under applicable consumer law.

Split shipments

Where necessary, products from the same order may be shipped separately. If this happens, you may receive more than one tracking link. You will not be charged additional shipping costs unless this was agreed with you beforehand.

Contact

For questions about shipping or an existing order, contact:

Email: orders@gnome.band
Website: https://gnome.band